Insurance transcription is provided for Property, Medical, Legal, Motor, Aviation, Marine and Media industries.
Insurance claims require documents containing lots of detailed information. Fingertips can transcribe your audio in order that you have a detailed, informative and accurate account of the evidence for underwriters to view. We accept work from dictation and written information.
An interview or telephone call may also have been undertaken between the claimant and the assessor, or discussions with witnesses or individuals relating to the incident in question. Fingertips have vast experience in transcribing interviews. Please visit our interview transcription page.
There may also be audio from experts dictating reports or meetings with various parties relating to the claim.
Organisations may benefit from using our Telephone Recording service whereby you simply enter a pin number before dialling your call. This call gets recorded into a digital file and uploaded to our ftp site for transcription. Large organisations may also benefit from our Phone In service to avoid the cost of purchasing digital recorders.
We can provide verbatim, intelligent verbatim or verbatim discourse analysis transcription. Please go to the home page and scroll down to transcript examples to view the different options.
Large organisations may benefit from using our Phone In service to avoid the cost of purchasing large numbers of digital recorders. Please see the Phone In page. The service is particularly aimed at the medical profession, with an option at the beginning of the call to enter a patient chart type. Nowadays however, you can also download free recording apps to your phone which are just as clear as digital recorders. Many of these have unlimited recording time.
We use up to date advanced high performance technology and broadband connections ensuring that we have all the necessary equipment to undertake transcription services and deliver your work in an efficient, timely manner and of the highest quality.
Fingertips are up to date with the new GDPR regulations. We can provide documents on request and answer any questions. For 95% of our transcription services, UK transcribers are used. We do have a few other transcribers overseas but they are covered by GDPR regulations
Fingertips are registered with The Data Protection Act. Our transcribers all sign confidentiality agreements.
Our file transfer system uses secure HTTPS and TLS (Transport Layer Security) processing. This ensures that files being uploaded and downloaded across the Internet are encrypted for added privacy.
Files on our servers also employ “Encryption At Rest”. This means that even in the unlikely event that stored files would be misplaced or stolen they are encrypted with AES-256. In addition, the three components of Encryption At Rest (encrypted files, encryption keys, and encryption/decryption processing) are each on separate servers.
Deleted files can be recovered within 72 hours.
Please see our confidentiality page for more information.
“A first class service on price, service and quality. I would not hesitate to recommend Fingertips to any of my colleagues”.