Types of work covered
- Audio transcription including surveying, legal, medical, students, academic and research.
- Copy typing.
- Presentations using Microsoft Powerpoint.
- Data entry and spreadsheets using Excel and Access.
- Mailmerges.
- Word processing
Templates
We require copies of your in-house templates to undertake your work and produce it to your company standard. Fingertips will discuss with you how you like your documents laid out and correct spacings etc prior to work commencing.
Typing
During transcription, we complete the dictation to the best of our ability and if we come across dictation that is unclear, we find it beneficial if we do not leave gaps, but to type what we thought the word sounded like and highlight this in yellow. If we really cannot make out the word, then we type a few asterisks and highlight these in yellow. The secretary will put a marker on the dictation file so that her team leader can listen to the word and try to interpret it. If the word is still unclear, the client can easily edit and correct the word.
Quality Control
Our work is subject to a quality control check. This ensures that minutes and rate details are taken, the time required back is taken, a quality dictation form is sent and received back from the secretary, the dictation is proof read, and finally emailed back to the client.
Quality dictation
After a secretary has completed a dictation, she is required to report on the quality of the dictation highlighting areas of clear and poor dictation. Digital dictation is aimed at helping secretaries as well as dictators and the purpose of these reports is to encourage dictators to dictate clearly and effectively, ensuring efficiency for both the dictator and transcriptionist.
Service Level Agreement
Our Service Level Agreement outlines our levels of service, dates and turnaround times and who carries out certain duties. A copy can be seen upon request.
We can provide digital transcription, audio transcription, cassette transcription, mini disc transcription, dvd transcription, video transcription and telephone transcription. Please see the relevant page for more information. For specific expertise see either legal transcription, medical transcription, property transcription, conference transcription, university transcription, focus group transcription, interview transcription and insurance transcription. Other pages of interest include outsourcing equipment, technical information which contains informationon dss transcription, wav transcription, wma transcription and mp3 transcription, prices and turnaround times, benefits of outsourcing, frequently asked questions, secure file uploading, confidentiality and testimonials.
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