How long does it take to transcribe a recording?
We speak seven times faster than we write and four times faster than we type. Generally you should allow four times the length of a recording. There are factors which could alter the time it takes to transcribe a recording i.e. audio quality, clearness of dictator, number of people speaking, background noise, speed of conversation, foreign accents etc.
What happens if you cannot hear certain words in my transcription?
If dialogue cannot be deciphered, we will either put what we thought was said and then highlight it in yellow or if the word is totally inaudible, we will put asterisks highlighted in yellow. If you have transcription software in the office, we can mark the audio time next to the word in order that you can listen to it. It should be noted however that most dictations are clear, and with secretaries experienced in the client’s field mean inaudible words are few.
Do you give volume discounts?
A discount can be given if we are given a guaranteed amount of work each month.
How do we work together?
Email, phone, fax, post and courier.
What happens if my secretary at Fingertips is absent?
Your work will be passed to the most suitable secretary for your needs.
What are your opening hours?
The receptionists take calls from 8.30-6pm but we transcribe in evenings and weekends as well. If you need to contact us after 6pm, we still pick up voicemails and emails, but we will happily give you mobile numbers for extra means of contact.
When will my work be ready?
We have four different turnaround times, but if you need work returned, say within 2 hours, we will endeavour to meet this requirement.
How will my work be delivered?
Most work can be suitably emailed back, but it can be faxed, posted or couriered. A copy can be put on floppy disk or CD as well.
What if I find errors in my work?
If typos or errors are made by us, they will be amended free of charge provided the work is returned to us within 48 hours of the client receiving it. If you wish to make extra amendments or if errors are made due to the client’s incomplete instructions, we will charge at our standard hourly rate of £15.00 per hour. Any amendments and additions to be made can be faxed.
How do you charge?
Dictation is charged per audio minute and other types of work charged per page. Data entry and mailshots are charged per entry. All other work is charged at £15.00 per hour.
How is payment made and how often?
Generally by cheque to Fingertips, we invoice fortnightly and require payment fortnightly after the date of invoice.
How can I ensure nobody else opens my emailed document?
If your work is of a confidential nature, we can protect it with a password only known to you and therefore you will be the only recipient who can open it. The email is encrypted and will only be legible when you open it.
How long do you keep my files on your computer?
For a minimum of one year. When archived, they will be transferred to CD.
How often do you keep my dictation files?
If you have not made any changes within 48 hours of us sending your document, we will delete the file.
We can provide digital transcription, audio transcription, cassette transcription, mini disc transcription, dvd transcription, video transcription and telephone transcription. Please see the relevant page for more information. For specific expertise see either legal transcription, medical transcription, property transcription, conference transcription, university transcription, focus group transcription, interview transcription and insurance transcription. Other pages of interest include outsourcing equipment, technical information which contains informationon dss transcription, wav transcription, wma transcription and mp3 transcription, prices and turnaround times, benefits of outsourcing, digital file upload, services, confidentiality and testimonials.
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