Terms and Conditions
1. Order acceptance
The client agrees to Fingertips' terms and conditions and payment terms. Quotations are deemed accepted upon Fingertips giving confirmation to such effect to the client. The client will also give confirmation that the price for works is acceptable before work commences. Fingertips reserve the right to refuse to accept any order or impose terms and conditions to be accepted by the client for whatever reason.
2. Errors
Fingertips do not accept liability for incorrect transcription. Although Fingertips proof read material before transmitting to the client, it must be noted that the final proof reading and checking of transcription is the responsibility of the client.
3. Payment
Payment terms are strictly 30 days from the date of invoice. Fingertips reserve the right to charge 8% above the Bank of England base rate on late payment. Payments are to be made by cheque to Fingertips. Payment for couriers and postage of materials will be borne by the client. Our prices are subject to VAT, currently 15%.
4. Overdue/Unpaid Invoices
Invoices that remain unpaid get passed to our debt collection agency and are subject to a 20% surcharge plus VAT. Any further charges incurred from recovering the debt are borne by the client.
5. Supply of Service
Fingertips do not accept liability for failing to supply services through acts of God, fire, electricity, supply problems or problems with telecom links or any other reason caused beyond Fingertips control.
6. Notification of change
Fingertips reserve the right to change prices or terms as deemed necessary providing the client with 14 days notice before implementing these changes.
7. Confidentiality
Fingertips’ staff are required to sign a confidentiality agreement undertaking not to disclose any information revealed by the client to a third party, nor to use such information for their own account. All client information provided to Fingertips is for the use of Fingertips only and will not be disclosed to any third parties. The Proprietor of Fingertips also signs a Confidentiality Agreement between Fingertips and the client.
8. Termination of Customer Agreement.
This Agreement can be terminated by the client at any time providing all monies outstanding are paid to Fingertips in full.
We can provide data entry, digital transcription, audio transcription, cassette transcription, mini disc transcription, dvd transcription, video transcription and telephone transcription. Please see the relevant page for more information. Other pages of interest include outsourcing equipment, digital file uploading, technical information which contains information on dss transcription, wav transcription, wma transcription and mp3 transcription, prices and turnaround times, benefits of outsourcing, frequently asked questions, services, confidentiality and testimonials.
Listed in the YFS business directory in the Transcription Services category.